Frequently Asked Questions
GETTING READY FOR A TENT DELIVERY AND SETUP
We encourage you to send us photos of the setup site, as well as any special considerations for access to your site.
Be sure to obtain any required local permits and schedule any required inspections. Permits and inspections are different for each town or municipality.
Please ensure vehicle-ready, direct truck access to delivery point and/or setup point is available. Advise us immediately of any concerns or special circumstances. Additional fees may apply for unplanned delays.
Ensure no utilities or infrastructure are buried or obstructing the tent installation area, including a 7’ parameter around your tent. Make a free appointment with Dig Safe (dial 811) several weeks before your event.
Make sure the area is free of all debris, obstacles, and obstructions.
WHO WILL SET UP AND TEAR DOWN?
TENT: We will set up your tent as part of your rental.
TABLES & CHAIRS: We offer set up and tear down services for a nominal charge.
Be sure to schedule table and chair setup ahead to ensure have enough staff on hand.
Submit diagram (can be a very rough diagram!) of your event layout to orders@ezwayrental.com.
DELIVERY INSPECTION
Please inspect (and test when applicable) your items upon delivery. Advise of any issues, questions or concerns.
ABOUT OUR DELIVERY SERVICES
Initially, we will schedule delivery within a 2-day window. As the event approaches, we will identify a 3 hour delivery window.
We normally deliver Monday through Friday between 8 AM and 5 PM. During busy seasons, we may extend these hours. We prefer to deliver a day or more in advance of your event.
Exceptions occasionally occur due to weather conditions or unforeseen site issues.
WHAT SHOULD I DO TO BE READY FOR PICK UP?
Rinse all glass, china, silverware, etc. If you are unable to rinse, please advise in advance.
Stack tables and chairs in one spot, protected from moisture.
Remove all personal items from under and around the tent.
We normally prefer to pick up within two days after your event. Weather and other circumstances occasionally cause a delay in pickup.